Join Brian Cederborg, /N SPRO’s Vice President of Retail & Wholesale at this year’s Sapphire & ASUG Conference taking place at the Orange County Convention Center, as he co-presents with Dan Ratchford, The Home Depot’s Director of IT. Together they will be presenting “How The Home Depot Is Leveraging SAP Fiori for Simple Store Operations” on Wednesday, May 17th, 2017 at 2PM EST located in theater S320F (South Concourse, Level 3). To add to your Sapphire & ASUG agenda simply enter session ID – RET8549.
Here’s a sneak peak of their presentation:
Store associates have one primary goal – to provide the best customer experience possible. The challenge is that store associates often cannot reach this goal because store systems are inefficient and unintuitive resulting in unnecessary delays in responding to customer requests – ultimately leading to customer frustration and a poor experience. SAP’s Fiori user interface provides an opportunity to fix this issue. Fiori offers easy to understand screens that can be rendered on virtually any mobile device to provide store associates with easy to find information to respond to customer demands in real time. Learn how The Home Depot has effectively deployed Fiori to continue to push the boundaries on how to deliver the best store experience possible for their customers.
- The Home Depot is improving their backend receiving processes by consolidating 3rd party vendor data into SAP, harmonizing and enriching the data to improve their backend store processes. Coupled with a reengineered SAP Fiori/UI5 landscape, it enhances the user experience, provides visibility for future planning activities, and streamlines the receiving process so that products and store associates are on the floor meeting customer demands.
- The Home Depot is also improving their store operations processes for Put Away and Pack Down management. This will provide store associates visibility to data sequencing information that will improve their overhead management process, simplify their worklist schedules and ensure new products are stripped and packed down to the bay location capacity. This ensure that store service levels are met, products are available to the customer and increasing brand loyalty.
- The Home Depot is revamping their RTV applications with SAP Fiori. The process will simplify the RTV process, reduce the amount of time to process returns and requires less resources. This gives THD store managers flexibility in moving those resources to other positions that matter the most… On the floor supporting and attending to the customer needs.
Join /N SPRO at the 2017 Sapphire & ASUG Conference, click here for more details on how to attend.