Asia Florio

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So far Asia Florio has created 47 blog entries.

/N SPRO, a continued sponsor of the 2017 SAP Retail Executive Forum in NYC

/N SPRO is proud to announce their continued commitment to SAP’s Retail Executive Forum 2017 as a Diamond Sponsor. This year the SAP’s Retail Executive Forum will be taking place on October 16th-18th at the Intercontinental Barclays in New York City. Join us and over 300 retail peers for a two-day event, filled with high-level networking and hot-topic discussions. The forum is designed to bring retailers together to interact, network, and learn from their peers and industry experts across fashion, grocery, and hardline/general merchandise verticals.

This year’s event will focus on transforming your entire customer experience. This conference will include several CEO keynote speakers from Tommy Bahamas, Foot Locker, Baja Corporation, The O Alliance, The Robin Report, Food Marketing Institute, and more! Interested in how you can adapt, lead and thrive in the new normal? Click here for more information or to register to attend this year’s SAP Retail Executive Forum.

Already registered? Great! Stop by our Innovation Pod where the /N SPRO Retail team will show you how implementing s/4 HANA just got easier, with /N SPRO’s templated solution for Retail.

We look forward to seeing you there!

By | 2017-10-02T17:17:36+00:00 September 26th, 2017|Categories: News & Announcements, Retail|0 Comments

/N SPRO to Present at the 2017 SAPPHIRE & ASUG Conference with The Home Depot

Join Brian Cederborg, /N SPRO’s Vice President of Retail & Wholesale at this year’s Sapphire & ASUG Conference taking place at the Orange County Convention Center, as he co-presents with Dan Ratchford, The Home Depot’s Director of IT. Together they will be presenting “How The Home Depot Is Leveraging SAP Fiori for Simple Store Operations” on Wednesday, May 17th, 2017 at 2PM EST located in theater S320F (South Concourse, Level 3). To add to your Sapphire & ASUG agenda simply enter session ID – RET8549.

Here’s a sneak peak of their presentation:

Store associates have one primary goal – to provide the best customer experience possible.  The challenge is that store associates often cannot reach this goal because store systems are inefficient and unintuitive resulting in unnecessary delays in responding to customer requests – ultimately leading to customer frustration and a poor experience.  SAP’s Fiori user interface provides an opportunity to fix this issue.  Fiori offers easy to understand screens that can be rendered on virtually any mobile device to provide store associates with easy to find information to respond to customer demands in real time.  Learn how The Home Depot has effectively deployed Fiori to continue to push the boundaries on how to deliver the best store experience possible for their customers.

Key Benefits:

  • The Home Depot is improving their backend receiving processes by consolidating 3rd party vendor data into SAP, harmonizing and enriching the data to improve their backend store processes. Coupled with a reengineered SAP Fiori/UI5 landscape, it enhances the user experience, provides visibility for future planning activities, and streamlines the receiving process so that products and store associates are on the floor meeting customer demands.
  • The Home Depot is also improving their store operations processes for Put Away and Pack Down management. This will provide store associates visibility to data sequencing information that will improve their overhead management process, simplify their worklist schedules and ensure new products are stripped and packed down to the bay location capacity.  This ensure that store service levels are met, products are available to the customer and increasing brand loyalty.
  • The Home Depot is revamping their RTV applications with SAP Fiori. The process will simplify the RTV process, reduce the amount of time to process returns and requires less resources.  This gives THD store managers flexibility in moving those resources to other positions that matter the most…  On the floor supporting and attending to the customer needs.

Join /N SPRO at the 2017 Sapphire & ASUG Conference, click here for more details on how to attend.

By | 2017-04-27T10:57:45+00:00 April 27th, 2017|Categories: Events, News & Announcements, Retail|Tags: , , , |0 Comments

/N SPRO Named as Top SME Employer in Canada for Third Consecutive Year

MONTRÉAL – April 25, 2017: /N SPRO Inc. is proud to be recognized for the third consecutive year as one of the Top 100 Small & Medium Employers in Canada. The 2017 winners were announced this morning and the list showcases the nation’s most innovative and forward-thinking SMEs, and recognize their achievements in creating outstanding and industry-leading workplaces.

Luc Hédou, President of /N SPRO, notes that the company has grown in a way where hard work is met with meaningful rewards. “We take a lot of pride in the high-performance, high-fun culture we have built. Whether employees are based at the headquarters in Montreal or elsewhere across the country, there is a strong sense of community and the result is a highly engaged and motivated team. Even the newest and tiniest /N Sprouts are welcomed into the fold immediately with branded jumpers.”

“Overall, it’s a very collaborative environment where everyone helps everyone – whether you’re an associate consultant, a practice director, or a vice-president,” comments Gloria To, an associate consultant who splits her time between Montreal and Vancouver. “You wake up in the morning and you’re excited to go to work because you get this great sense of belonging not only at a company, but to a corporate family.”

Now in its 4th year, Canada’s Top Small & Medium Employers is an editorial competition that recognizes the small and medium enterprises (SMEs) that offer the nation’s best workplaces and progressive human resources policies. In choosing a finalist, Mediacorp’s editors consider how each employer compared to others in their industry to determine which offer the most advanced and employee-focused programs. The thorough evaluation process includes an in-depth review of the employer’s operations and human resource practices across eight criteria categories.To determine eligibility, the Top 100 editors follow the SME definition used by Statistics Canada, limiting the competition to private-sector companies with under 500 employees.

This year’s Canada’s Top 100 Small & Medium Employers were announced in a special magazine in The Globe and Mail this morning – flip to page 13 for a featured article on /N SPRO!

For a full list of recipients, including the reasons why /N SPRO and other companies were chosen, please visit canadastop100.com/sme. For more information on career opportunities at /N SPRO, please visit: n-spro.com/about-nspro/careers-at-n-spro/.

For more /N SPRO news, follow us on Twitter, LinkedIn, Facebook or Google+.

 

For further information:

Cory Skimming
Marketing Manager, /N SPRO Inc.
media@n-spro.com

By | 2018-04-23T10:32:29+00:00 April 25th, 2017|Categories: News & Announcements, Press Releases|0 Comments

NRF Big Show 2017 Highlights

Last week over 3,300 retailers’ from across the globe gathered in NYC at the Javits Center for the NRF BIG Show 2017. This year’s NRF Big Show conference focused on the customer experience and the ongoing “Millennial” conundrum. With a great mix of big and small companies, 510+ exhibitors showcased many great technology innovations that presented the future of retail. Many of these great innovations focused on augmented/virtual reality, cognitive computing, and wearables.

Here is our list of top 3 highlights from the show:

Intel Bringing Retail to the Future

Intel has partnered with several companies to produce several different innovative technologies at this year’s conference. They have showcased a 3-D knitting technology where customers were  able to pick the color and size they wanted. The idea behind this technology is that it will eliminate wasted inventory, markdowns and discounts by allowing retailers to deliver exactly what the customer demand needs. True Fit & Intel debuted a 3-D foot scanner utilizing Intel’s RealSense to find a customer’s perfect shoe size.  Intel has also partnered with SAP to solve inventory management issues using RFID tags. The RFID tags are attached to each item within the store and communicate with SAP Dynamic Edge Processing providing information at the retailer’s finger tips. Retailer’s will get real-time requests to restock shelves, help employees locate items throughout the store, optimize check-out wait times and much much more.

Endless Aisle Concept

Many companies showcased different variations of the “endless aisle” experience. Several different technological options to help retailers improve inventory options to enhance store revenue growth were presented to support this concept.

  • Kiosks provide an interactive user interface to provide customers with a deeper in-store product selection to improve sales of out-of-stock inventory and special-order items.
  • Tablets in the store associates hands help customers find the product they are looking for.

Infosys showcased the “endless aisle” shopping experience using Microsoft’s HoloLens. This type of shopping experience will allow retailers to optimize inventory levels and allow customers to experience the product without it physically being there.

Brother –Personal Favorite

One of my favorite highlights was Mr. Brother at the Brother booth. We are still trying to figure out if there was a person inside or if Mr. Brother was product of artificial intelligence (AI). I was quite impressed that he was seamlessly able to read my name just by looking at my name badge. Mr. Brother was quite the crowd pleaser , but what put his performance above all the other experiences we have had at this year’s Big Show, was his successfully ability to crack jokes about the very tall (6’10”) member of our retail team, Wes Lowe.

Were you there? Visit the NRF official recap page to find articles and videos from this years event.

By | 2018-04-23T10:32:30+00:00 February 3rd, 2017|Categories: News & Announcements|0 Comments

/N SPRO to Attend SAP Retail Forum 2016 as a Platinum Sponsor

/N SPRO is proud to announce their continued commitment to SAP by becoming a Platinum sponsor for SAP Retail Forum 2016. This year the SAP Retail Forum will be taking place September 12th-14th at Eden Roc in Miami, FL. Join us and over 300 retail peers for a three-day event, filled with high-level networking and hot-topic discussions.

The forum is designed to bring retailers together to interact, network, and learn from their peers and industry experts across fashion, grocery, and hardline/general merchandise verticals. This year’s event will focus on empowering your organization to run live. This conference will include visionary keynote speaker, Doug Stephens. Doug Stephens is known as “The Retail Prophet” and as one of the world’s foremost retail industry futurists. His intellectual work and thinking have influenced many of the world’s top retailers, agencies and brands including Walmart, Home Depot, Google, BMW, and more. Interested in attending SAP Retail Forum 2016? Click here for more information or to register today.

Already registered? Great! Stop by our Innovation Pod where the /N SPRO Retail team will demonstrate SAP’s Customer Activity Repository (CAR), a solution that provides ‘game changing’ support for reporting, analytics and business planning. CAR provides intuitive, decision-ready access to key business performance criteria (e.g., customer profitability, customer trends, sales, in-stock) in a single database to support all planning or ‘consuming applications’. Talk to one of our representatives to learn more about how this solution will meet the requirements of retailers by giving a ‘360 degree’ view of customer reporting, real-time inventory visibility, category review processes and customer loyalty and offer management.

We look forward to seeing you there!

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Check out some of our top highlights from SAP Retail Forum 2015, by clicking here!

By | 2018-04-23T10:32:35+00:00 August 16th, 2016|Categories: News & Announcements, Retail, Retail Technology|Tags: , , |0 Comments

Sapphire & ASUG 2016 Conference Six Highlights – /N SPRO

Last week SAP & ASUG held their annual SAPPHIRE NOW & ASUG Conference at the Orange County Convention Center in Orlando, FL. SAPPHIRE NOW and ASUG is the largest global business technology event where solution experts and the community that uses SAP software can connect all in one place. Attendees are able to learn how to enable their digital business strategy and get more from their technology investment.

This year’s /N SPRO’s top six highlights include:

 

  • Highest Attendance Ever! – SAPPHIRE NOW and ASUG’s 2016 conference achieved record attendance of 30,000+ attendees and an additional 300,000 watching virtually from around the world. This year SAP & ASUG utilized Facebook‘s Live Streaming application which gave many of our colleagues a way to remotely experience SAPPHIRE & ASUG presentations.bill mcdermott sapphire
  • Awesome Kickoff Keynote – Bill McDermott, SAP CEO, provided the SAPPHIRE NOW 2016 kickoff Keynote illustrating the value of integrating people, technology, processes. Bill discussed the challenges and opportunities being faced by key SAP customers with live in person input from executive leadership from Microsoft, Under Armour, and others. During his Keynote he predicted that the next five to 10 years will be more disruptive than last five to 10 years. Due to machine learning, artificial intelligence, and augmented reality will fundamentally change the way we do work.
  • Exciting New Tools in the Works – The announcement of the ASUG Partner Assessment Tool – The go live is currently scheduled to happen during SuccessConnect in August. It will function like TripAdvisor except it will be used for clients on SI’s. It will be a great way for clients to research SI’s they are interested in and review SI’s they have been engaged with.hasso plattner sapphire
  • S/4HANA for All – Hasso Plattner, SAP Co-founder and Chairman of the SAP Supervisory Board, provided a Keynote presentation sharing how SAP facilitates a smooth transition to SAP S/4HANA and how the ERP world benefits.sapphire
  • Ain’t No Party like an /N SPRO Party – /N SPRO hosted two successful events this year. Our HCM practice hosted their annual cocktail party and our Retail practice hosted their 8th Annual Food, Drug and Convenience dinner. /N SPRO’s Annual Food, Drug and Convenience dinner was our most successful dinner yet with over 100 people in attendance.
  • Success with LMS – Nadia Brasseur spoke during one of SAPPHIRE NOW’s break out sessions “Extending SucccessFactors LMS on the SAP HANA Cloud Platform”. She was joined by Christophe Phan from Hydro-Quebec where they spoke about how Hydro-Quebec built the solution to optimize their training schedule.

Overall, it was a great conference and we are looking forward to see what innovations next year brings.

By | 2018-04-23T10:32:37+00:00 May 24th, 2016|Categories: Blog, Events, Market Trends, Retail, SuccessFactors|Tags: , , , |0 Comments

/N SPRO recognized as Top SME Employer in Canada for second year running

MONTRÉAL – March 29, 2016: /N SPRO Inc. is proud to be recognized on the Top 100 Small & Medium Employers list for 2016.  This years winners were announced this morning, showcasing the nation’s most innovative SME employers.

“We are incredibly proud to be recognized as a top employer for the second year in a row;” comments Luc Hédou, President of /N SPRO. “We strive to build a company in which hard work is met with meaningful rewards, and the result has been a highly-motivated team and an incredible workplace culture.”

/N SPRO (pronounced “en-spro”) team members have access to a broad range of perks including flexible work requirements, attractive employee benefits, profit-sharing schemes and an annual corporate retreat in a sunny destination – 2014 and 2015 saw the entire team travel down to Cancun, Mexico.

“I’ve been given a lot of room to explore and acquired a lot of knowledge;” comments Benjamin Golfarb, a consultant at /N SPRO. “The culture at the company is everybody helps everybody.”

In choosing a finalist, Mediacorp’s editors consider how each employer compared to others in terms of both workplace culture and human resources policies. The thorough evaluation process includes an in-depth review of the employer’s operations and human resource practices across eight criteria categories.

To determine eligibility, the Top 100 editors follow the SME definition used by Statistics Canada, limiting the competition to private-sector companies with under 500 employees.

This year’s Canada’s Top Small & Medium Employers were announced in a special magazine in The Globe and Mail this morning – flip to page 10 for a featured article on /N SPRO!

About /N SPRO

/N SPRO is a leader within the SAP and SuccessFactors ecosystem of partners. Providing thought leadership and leveraging great know-how to ensure customer success within the HCM, Retail and Mobility domains — /N SPRO strives to ensure that customers make the right choices and maximize the value they get out of their IT investments. n-spro.com

 

For further information:

Cory Skimming
Marketing Manager, /N SPRO Inc.
media@n-spro.com

 

By | 2018-04-23T10:32:40+00:00 March 29th, 2016|Categories: In the News, News & Announcements, Press Releases|0 Comments

Managing Organizational Change – Commitment Curve

Having worked in-house for a large CPG company for a number of years, I felt like I had finally mastered my job on the legacy systems. I remember experiencing a wide range of emotions when the company announced that they would be moving to an entirely new ERP system, SAP. As an expert in the existing systems, everything was working just fine: I had a solid process in place and now they expected me to start over and learn a whole new system, come up with a new routine?

Change is constant, but when an organization makes the decision to undergo any large scale makeover it can be very exciting and terrifying all at the same time for members of the organization. In the retail and wholesale industry, many organizations have made the choice to implement SAP as their ERP system in order to improve and streamline their business as a whole. While the benefits of SAP are a big selling point, it can sometimes be difficult to comprehend and manage the human component of the changes required as people tend to be creatures of habits and have established ways of operating. Understanding your organization and applying appropriate change management strategies can make a huge impact in achieving a successful implementation.  One such strategy is the commitment curve (shown below).

In summary the commitment curve shows how people react and evolve over time as significant change occurs in their role and in an organization.

Awareness – When the decision was made to change systems, I remember receiving a company-wide e-mail explaining that our company had made the decision to move from our handful of legacy systems to a new one stop shop ERP system, SAP. At this point I remember the mixed emotions, and while I understood that change was coming there were still so many questions about how this would impact me.

To be successful at this stage, it is important that communication be clear and consistent throughout the organization. The goal of the awareness stage is to ensure that those employees who have been or will be impacted by the changes are aware and have a clear understanding that changes are taking place. It is important to remember that this is your first opportunity to build a positive perception throughout the organization.

General Understanding – Following the big announcement that change was on its way, we received weekly e-mail updates educating us on the new system that was being implemented. In addition, leaders began to talk about the upcoming changes in our department-wide meetings. At this stage, I began to really understand how the tools we use today would be impacted and I started to feel a little better about the upcoming changes as my understanding of the whole process began to grow.

It is important to build a clear and solid understanding of the changes that will be taking place throughout the organization. The ultimate goal of this stage is to further build a positive perception in which employees who will be impacted decide to make the decision to support the change. This is your chance to win them over.

Personal Understanding – Gradually as I learned more about the upcoming changes and the new system, we began to have more specific conversations about how the implementation would affect my department and my role specifically. Understanding the impacts on my day to day job really put my mind at ease because I began to get a clearer picture of what the future would look like and the positive impacts it would have on the work I performed.

Once employees start to get an understanding of the changes and how they will be affected, it begins to ease their concerns. Helping them understand how the changes will directly impact them and what type of roles they will play in the future process help them feel engaged and part of the new solution.

Acceptance – As my understanding of the new system and the benefits it had to offer grew, I started to realize how much opportunity for improvement there was in our current day-to-day processes. The potential was exciting and I was eager to get involved.

At this point in the process, employees feel good about the changes, they are excited and are making the decision to embrace the changes. Employees may offer to help or look for ways to get involved where possible. This is where you really start to engage your employees in the process.

Adoption – Once training took place and we went live on the new system, I quickly started to perform my day to day job entirely in the new system.

Once employees are provided with the appropriate training and support they are prepared to move into the adoption phase. This is usually when employees embrace the new skills and processes that they have learned and begin to apply them in their day to day work.

Ownership – Shortly after go-live, we were up and running smoothly on the new SAP system. It didn’t take long before we were doing our day to day jobs as if we had been living in this system for decades. With all the new functionality, it made our jobs easier and more effective. As my comfort levels in the new system continued to grow, I began to look for ways to utilize the functionality to streamline and improve our processes.

At the pinnacle of the change process, employees begin to operate under a new “status quo”. Once they are comfortable with the new normal, enthusiastic employees will begin to look to streamline and improve processes further. This level of ownership demonstrates a successful implementation of the change throughout the organization. This is the feel good stage where you start to see the payoff for all your hard work in getting the organization ready for the change.

Conclusion

Although change can feel overwhelming and terrifying for all involved employing appropriate change management strategies in an organization can help minimize the disruptive impact and enable employees to move through the different stages of the commitment curve at the right time and pace. Ultimately, this leads employees to a place where they feel a sense of acceptance, adoption and ownership of the changes.

By | 2018-04-23T10:32:41+00:00 March 9th, 2016|Categories: Blog, Retail, Retail Technology|Tags: , , |0 Comments

/N SPRO, Proud Sponsor of the March 2, 2016 ASUG Ontario Chapter Meeting

/N SPRO is proud to announce our continued support for Americas’ SAP Users’ Group (ASUG). We invite you to join our retail expert Brian Cederborg, Vice President, Retail / Wholesale Consulting for /N SPRO at the upcoming ASUG Ontario Chapter meeting, scheduled for Wednesday, March 2, 2016 at Seneca College (Newnham Campus).     If you are attending the meeting, we encourage you to join Mr. Cederborg’s 60 minute presentation taking place at 1:00pm,  on the “Retail Track”.  Presentation details are as follows:

“Optimize Retail Customer Engagement: /N SPRO’s Campaign Management Solution”

To keep customers continuously engaged, retailers need to deliver a consistent experience and personalized message across all channels. All interactions need to achieve the same objective – deliver consistent, proactive, concise and personalized messaging that drives the customer toward increased interaction with the retailer. The SAP Campaign Management software suite, a Customer Activity Repository (CAR) based solution, co-developed with /N SPRO, provides an integrated simple to use platform that can be implemented in modules, as the business evolves, to develop and execute marketing and promotional campaigns – targeted or mass – across any sales channel. Advanced analytics are then able to model and predict customer responses prior to campaign execution in order to easily model multiple ‘what-if’ scenarios and select the ones most consistent with company goals.

Register today and take advantage of this networking and educational opportunity.   Key event highlights to look forward to:

  • Keynote and Break-Out Content on SAP Retail, Supply Chain, Reporting and User-Experience.
  • Keynote on “Higher Education in the Fourth Industrial Era”
  • Real-World SAP Customer stories from Indigo Books and Music, Vicwest Building Products and Blue Cross-Blue Shield.
  • 3 Hour Hands-On Workshop on SAP LUMIRA
  • Sponsor Showcase and ASUG Networking Reception

We look forward to seeing you there.

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CUSTOMER TESTIMONIAL: John D’Anna, SVP, CIO of Brookshire Grocery Company (BGC)

Brookshire Grocery Company together with SAP & /N SPRO, recently finished phase one of a three-phase project to digitally transform the grocer’s business, modernize its more than 150 stores, and better meet customer expectations. Phase one, launched in November 2015, increased data integrity and visibility to better understand customers.

“By 2020, it is projected that millennials will go from 5 percent of the buying power to close to 20 percent of buying power. This generation grew up with cell phones in their hands, with laptops, with tablets – they are very digitally engaged,” said John D’Anna, senior vice president and CIO of Brookshire Grocery Company. “Our business has to simplify everything for that customer.”

Assisted by SAP consulting partner /N SPRO, phase one of Brookshire Grocery’s customer-centric program included embedding customer data into business processes, enabling stores to connect with customers at a more contextual level. This includes providing personalized promotions that go straight to the company’s mobile app and are automatically loaded on the customer’s loyalty card.

“Brookshire Grocery has benefited tremendously from our partnership with /N SPRO as we’ve digitally transformed our business,” said D’Anna. “Because of its expertise in SAP technology, retail business and customer loyalty, /N SPRO helped us co-innovate a leading-edge SAP loyalty platform that will set the standard for the grocery industry.”

CONTACT US

Take a look at John D’Anna’s Video Testimonial

View the Full Testimonial Below (ten minutes):

View the Testimonial Summary Below (two minutes):

Want to chat with one of our Retail experts about your next project?

CONTACT US

Testimonial Questions:

Tell us a little bit about the project?

This project was conceived during our strategic planning process. We wanted to have a three-phased approach to how we communicate with our customers, and we wanted to be able to communicate with them in real time. The first phase of this project was to understand the customer. We needed a platform that we could actually understand in real time what our customers are buying, what they are not buying, and how we can increase their basket size. We partnered with /N SPRO and SAP to come up with that technology. We looked at a lot of different systems, and no one had the complete solution. SAP had all of the pieces, but they were not integrated. In the end, we partnered with SAP and /N SPRO to integrate all of these processes to meet our needs, and it’s worked out really well.

What is the current status of the project?

We’ve now gone live with everything except reporting. We are working on the final kinks in our executive dashboard and a couple of other real time reports, but it is amazing to see the results so far. It’s amazing to be able to take two years of detailed t logs and roll them up into an executive dashboard within a matter of seconds.

What was /N SPRO’s role in the project?

/N SPRO’s role in this project was bringing the subject matter experts that know the SAP software and understand retail processes who can integrate SAP in a way that can be put back into the base coat.

What did you like most about working with /N SPRO?

There’s a long list, so I will try to narrow it down to one. The thing I liked most about /N SPRO was that we were in it together. There was a trust that we were both going to be successful no matter what. SAP is a great company, but they are a huge company. A lot of times navigating those waters can be difficult. /N SPRO and BGC were on the same page through that process as far as how we were going to get things done through a large company like that. Working together was actually a lot of fun.

If you could only use three words to describe /N SPRO what would they be?

The three things that come to mind when I think about /N SPRO are their experience, their abilities, and their partnership.

Tell us a little bit about yourself?

My name is John D’Anna; I am the Senior Vice President – Chief Information Officer for Brookshire Grocery Company. I am basically responsible for process, technology and people.

What were the biggest challenges with this project?

The biggest challenge on this project was keeping everyone on the same page, and /N SPRO helped us a lot on that. Like I said, we were taking products that SAP had that were not integrated and trying to do a process for the future. /N SPRO kept in constant communication with SAP on the integration work that was being done while meeting our needs as far as processes were concerned. /N SPRO, Brookshire’s, and SAP all worked in concert. Because of this, the work that /N SPRO did is now being put into the basecoat of SAP. /N SPRO has been a great partner because they are supporting us in maintaining that code until SAP gets the work done to incorporate it into their base products.

What prompted you to seek /N SPRO’s services?

When we originally put in SAP’s promotion management for retail, Steve Hatcher contacted me and said that he had a consultant who really knew this product and was actually able to put that person on our project. It started a great partnership that I can trust. Being blunt and honest with Steve and he being blunt and honest with me really created a partnership. Through the whole process I found that I had a great partner which is tremendous to have in this industry.

What were your preconceived notions about using /N SPRO before we started?

The main thing I thought of about /N SPRO was the expertise we had seen in the Promotion for Management project. We appreciated the ease of being able to work with a good partner. I’ve worked with a lot of consulting companies in my career, and this has been one of the more pleasurable experiences. It was also the most stressful one as well, so having that kind of partnership is invaluable.

If someone called you today and asked “Why should I do business with /N SPRO”, what would you tell them?

There’s three reasons why someone should do business with /N SPRO. First, their expertise. They’ve got experience in a lot of new technology that SAP has, and I don’t think anyone else does. Second, I think they’ve got a landscape built in their development environment that can replicate anything that SAP has on the retail side. We were using their development systems because they were already pre-built. That actually gave us a leg up on getting through this project. Third, they are good people. You really can trust them. That’s key on any endeavor.

What problem(s) does this solution solve?

Brookshire’s had a need to communicate and promote to its customers in real time. We also wanted to be able to give our category managers real-time analytics, based on what our customers are buying. We tackled this project with SAP and /N SPRO in order to understand what’s in our customers shopping baskets and to be able to pick the right promotions for them.

What are the main takeaways?

We needed a strong management team to keep this moving. A lot of obstacles came up in doing a building edge project like this, so it’s crucial to be able to move quickly. SAP & /N SPRO were great partners in making that happen. We had three things going on at the same time: the implementation of the software, the integration, and then the building edge technology with SAP. There were separate conversations going on with SAP on what things needed to be fixed with the products and what things could be improved on in future releases.

What were your preconceived notions about using /N SPRO before we started?

The main thing I thought of about /N SPRO was the expertise we had seen in the Promotion for Management project. We appreciated the ease of being able to work with a good partner. I’ve worked with a lot of consulting companies in my career, and this has been one of the more pleasurable experiences. It was also the most stressful one as well, so having that kind of partnership is invaluable.

What made you believe that /N SPRO was the best for achieving your desired results?

When we looked at this project, Steve came in and demonstrated to our executives and project team what the end-to-end process would be. We set up pods, and we walked groups of people around to each pod showing them each step and what software would be delivered before we even signed contracts with /N SPRO. Their ability to be able to go through that without even knowing if they were getting the business showed what they would do inside the project if we had issues. That to me was a great indication that we would be successful in such a large complicated project.

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How SAP Total Workforce Management Builds a Holistic Headcount

July 12th, 2018|0 Comments

When human resource departments think about a company’s workforce, they are typically focused on the full- or part-time employees that exist on a permanent basis and fit nicely into an HR system like SAP® SuccessFactors®. [...]

Brookshire Grocery Company Digitally Transforms Business With /N SPRO’s Support and Cutting-Edge Technology in SAP Hybris Solutions and SAP Customer Activity Repository

Brookshire Grocery Company together with SAP SE and /N SPRO, recently finished phase one of a three-phase project to digitally transform the grocer’s business, modernize its more than 150 stores, and better meet customer expectations. Phase one, launched in November 2015, increased data integrity and visibility to better understand customers.

“Brookshire Grocery has benefited tremendously from our partnership with /N SPRO as we’ve digitally transformed our business,” said D’Anna. “Because of its expertise in SAP technology, retail business and customer loyalty, /N SPRO helped us co-innovate a leading-edge SAP loyalty platform that will set the standard for the grocery industry.”

For more information contact retail@n-spro.com. Connect with /N SPRO on Twitter at @nsproweb.

Click here to learn about SAP CAR’s Solution, and how it can help you transform your business.

READ THE FULL STORY HERE

The 411 on SAP’s FMS, the Vertical Retail Solution

Technology is constantly evolving and enhancing our everyday life. In the business world we are now able to capture massive amounts of big data that can be used to run everyday business operations. Technology enables us to utilize and leverage all this data in a more simplistic and digestible way. SAP has been the leader for several years now in developing enterprise software to manage business operations and customer relations.

SAP’s Fashion Management Solution (FMS) brings the capabilities of AFS and IS-Retail to one vertical platform. Before FMS, many corporations used two different ERP solutions to manage their separate business units such as retail, wholesale and manufacturing. IS-Retail is a comprehensive, enterprise-wide solution that integrates planning, replenishment, supply chain logistics, warehouse management, and store operations. SAP’s Apparel and Footwear Solution (AFS) enables the manufacturing side to meet the increasing demand and seasonal deadlines within apparel and footwear companies.  FMS is the solution for businesses spread across retailing to manage the whole chain from manufacturing goods to selling the finished products in the Retail Stores. Using SAP’s HANA high performance technology, FMS will optimize business processes for manufacturing, wholesaling and retailing into one vertical solution. Some benefits of utilizing SAP’s all-in-one Fashion Management Solution include:

  • Global Multi-Channel Integration – Allowing companies gain visibility on a global scale by bringing in all the data into one centralized location.
  • Improved Analytics & Customer Insight – Multi-channel transparency of sales, stock, and buying habits of consumers will help recognize trends, demands, and supply. This will give companies real-time data to utilize in creating more opportunities and reducing possible risk.
  • Consistent Customer Experiences – Tailor offers to optimize customer engagement based on their purchasing history. This information can be leveraged to build an effective customer loyalty program and improve sales.
  • Lower Total Cost of Ownership (TCO) – By having an all-in-one system allows more synchronized processes and reduces administration costs.

FMS will help to bring retailers into the SAP’s Internet of Things (IoT) world. IoT is breaking down walls by making it possible for retailers to reach a broader target audience and achieve new business opportunities. By utilizing big data and analytics we can understand our customers’ past behavior and use it to predict future trends in inventory and promotions.

Register today for our upcoming webinar to learn more about “Understanding the True Power of the SAP Fashion Management Solution”.

By | 2016-09-20T17:37:45+00:00 November 20th, 2015|Categories: Retail, Retail Technology|0 Comments

/N SPRO Named in 25 Most Promising SAP Support & Services Providers for 2015

/N SPRO has been named as one of OutSourcing Gazette’s 25 most Promising SAP Support & Services Providers for 2015.

As one of the largest multinational software companies in the world, SAP provides a broad spectrum of enterprise software solutions to organizations of all sizes across the globe. With a product offering spanning 37+ business solutions, 11+ industry solutions, 4 distinct platforms/frameworks and 8 other proprietary technologies, it can be daunting to even begin to understand what the SAP offering is, let alone how SAP solutions can improve your business. When you factor in the complex structure of most enterprise systems as well as the functional and technical configuration requirements, the benefit of engaging consulting firms that specialize in helping companies succeed with these technologies becomes clear. One such company specializing in SAP HCM and Retail solutions is Montreal, QC & Stamford, CT based /N SPRO.
/N SPRO was founded in 2003 after co-founders Luc Hédou and John Sanderson, current HCM president and EVP respectively, identified a niche opportunity in the market surrounding the implementation and support of SAP ERP Human Capital Management (HCM) solutions. In the time since inception, the company has grown around the principle of being “specialists, not generalists”, expanding the HCM practice in a focused manner beyond the original On-premise SAP HCM solution offering to specialize in SAP Success Factors Cloud HCM, hybrid SAP ERP HCM and Success Factors deployments, as well as building innovative product extensions and mobile applications for the SAP HCM solutions.
With the acquisition of Dey Fischer in 2011,/N SPRO Retail was created as a second specialized division focusing on SAP Retail & Wholesale solutions, headed up by Retail President Steve Hatcher. The Retail and Wholesale services offered by /N SPRO Retail include SAP Customer Activity Repository (CAR), Fashion Management Solution (FMS), SAP Campaign Management Solution, SAP Forecasting & Replenishment (F&R) and mobile solutions which enable clients to gain and execute actionable insights in a highly competitive industry. “At /N SPRO, all of our service offerings have been created to fill a gap in the marketplace, where our subject matter experts provide both technical and functional expertise in these SAP focused solution areas,” says Hédou.
Beyond Retail & HCM implementation-specific offerings, the company also provides business consulting services, custom extension or mobile development on the innovative SAP HANA Cloud Platform, as well as a customizable service desk offering to support clients post go-live. /N SPRO provides clients with customized post implementation sustainment services, including incident management, application improvement, SAP / SF Guidance, continuous training, development services and small evolution/improvement projects. This end-to-end approach enables /N SPRO to provide highly specialized services in the HCM & Retail spaces, while supporting clients across 35 countries at all stages of the customer and project lifecycle.
By | 2018-04-23T10:32:46+00:00 November 18th, 2015|Categories: News & Announcements|0 Comments

/N SPRO’s 5 Highlights of SAP’s Retail Forum 2015

Last week SAP held their annual Retail Forum at the Eden Roc in Miami Beach, FL. The Retail Forum is designed to bring retailers together to interact, network, and learn from their peers and leading industry experts across fashion, grocery, and hardline/general merchandise verticals. The focus at this year’s conference was how the digital journey is transforming retail, requiring you to rethink your operations and reimagine customer experience in order to Run Simple.

/N SPRO Retail wanted to share our five highlights with those of you who were not able to join us.

Brian Lee & Jessica Alba

  • Celebrity Keynote – This year the celebrity keynote was Jessica Alba (founder) and Brian Lee (CEO) of The Honest Company. The Honest Company was founded in 2012 and is known as a trusted resource for safe, effective, accessible and stylish non-toxic family and lifestyle goods. This idea came to life after Alba’s first child, Honor had an allergic reaction to a baby product. Jessica Alba then started to research products that were safe for her baby and realized the lack of information and products out there that are safe for children. After three years Jessica was able to find three business partners that would help her idea become a reality. Since the founding of the company in three short years the company is now valued at $1.7 billion dollars as of August 2015. Their current business only serves the US and Canadian markets with expansion plans for England, China, and Australia in the near future. Alba also shared with the audience that since starting the company, Brian Lee and her have worked in all departments of the Honest Company, answering customer service calls to packing orders to be shipped. Even though the Honest Company does not use SAP to assist in operational efforts they have managed to create a eco-friendly brand that offers products for everyone.

Wes & Lee - Demo Pod

  • SAP’s Fashion Management Solution – The Fashion Management Solution (FMS) is new to the game and not many people understand how this solution can operationally help them yet. /N SPRO’s Lee Alton and Wes Lowe were educating retailers on this new SAP solution at our demo pod this year. FMS provides retailers with a single, simple tool suite to manage vertically-integrated processes. One issue retailers have with their vertical companies is that they treat them as their own separate entity. This solution enables them to manage their business processes across one data system landscape. /N SPRO will be hosting a FMS webinar on December 11th, 2015 at 2:30 pm EST, to further educating retailers about the capabilities of this solution. Click here for more information.

Venetian Lady BowTom & BJs - Dinner CruiseSteve & Ralph - Dinner Cruise

  • Partner Customer Dinner – This year /N SPRO’s Partner Dinner Event took place on the Venetian Lady yacht. Our customers, colleagues and friends had a chance to network while enjoying a delicious meal and cocktails during a cruise through the famous Biscayne Bay.

SAP-Retail-Excellence-Partner-of-the-year-award

  • Partner of the Year – /N SPRO was selected as the SAP Retail Excellence Partner of the Year. The Retail Excellence Awards recognizes the tremendous efforts and achievements of SAP customers and partners that have generated significant business results through the implementation of SAP for Retail Solutions. Partner of the Year distinguishes /N SPRO’s commitment to helping retail customers achieve significant bottom line results.
  • Retail Excellence Retailer Awards – Several of /N SPRO’s customers also took home Awards for their tremendous achievements through the implementation of SAP Retail Solutions.

Brookshire Grocery Company won the SAP Innovation Award – Brookshire Grocery Company is a Texas based supermarket that prides themselves in customer service. They have implemented a customer loyalty program that has led them to a 97% customer loyalty rate.

Ulta Beauty won SAP Simplify to Run in a Networked Economy Award – Ulta is a chain of beauty stores in the United States. Ulta uses their customer loyalty program to track their customers’ interactions with their brand. Helping them to streamline their procurement of products they should be offering.

BJ’s and Loblaws tied for the Retail Excellence award –  Bj’s Wholesale Club is a membership-only warehouse club chain and is currently operating on the East Coast of the US. Loblaws is a supermarket chain with over 2000 stores in Canada. Both companies have achieved positive business results by adopting cloud solutions and exemplifies vision and growth in IT across their business.

Overall, it was a great experience and we are looking forward to next year’s SAP Retail Forum.

NSPRO Pool - Networking Reception

By | 2018-04-23T10:32:46+00:00 October 30th, 2015|Categories: News & Announcements|1 Comment

/N SPRO, Recipient of the 2015 SAP Retail Excellence Partner of the Year Award!

Miami, FL – October 22, 2015 –  /N SPRO was selected as the SAP Retail Partner of the Year at the SAP Retail Forum currently taking place in Miami, FL.  The 2015 SAP Retail Excellence Awards recognizes the tremendous efforts and achievements of SAP customers and partners that have generated significant business results through the implementation of SAP for Retail solutions.

The award distinguishes /N SPRO’s commitment to helping retail customers achieve significant bottom line results. “We are honored and pleased to accept this exceptional award,” stated Steve Hatcher, President of /N SPRO Retail & Wholesale.  “Thank you to our friends and colleagues at SAP, our wonderful customers, and all of our brilliant and dedicated employees for making this happen.”

ABOUT /N SPRO Retail

/N SPRO is one of the top professional services and product development firms across all of SAP’s Retail software suite and the ‘go-to’ expert in the market. Committed to delivering innovation in the Retail industry, /N SPRO has successfully orchestrated SAP implementations in projects of all sizes in more than 20 countries covering all sectors of retail, including: Apparel/Footwear; Services; Pharmacy; Hardline; Softline; Grocery.

For more information, please contact retail@n-spro.com

By | 2018-04-23T10:32:47+00:00 October 22nd, 2015|Categories: Events, In the News, Mobility Solutions, News & Announcements, Retail, Retail Technology|0 Comments