Retail Experts

To keep customers continuously engaged, retailers need to deliver a consistent experience and personalized message across all channels.  All interactions need to achieve the same objective – deliver consistent, proactive, concise and personalized messaging that drives the customer toward increased interaction with the retailer.  Retailers that have not pursued this goal have rapidly lost touch with their target market, ultimately sacrificing an opportunity to achieve increased revenue and brand awareness. All of these messages must also be responsive to the ever-evolving wants of the retail customer and must be simple to use and understand – for both customers and the employees that provide customer-facing services.

WHAT IS /N SPRO’S CAMPAIGN MANAGEMENT SOFTWARE SUITE?

/N SPRO’s Campaign Management Software Suite for SAP, a Customer Activity Repository (CAR) based solution, provides an integrated simple to use platform that can be implemented in modules, as the business evolves, to develop and execute marketing and promotional campaigns – targeted or mass – across any sales channel.

Marketing and promotional campaigns, along with customer response and sales performance information are then stored against each individual customer record. This data is then coupled with any additional customer contact information – be it contact center, email, chat, etc. – for a comprehensive ‘360 degree’ view of the customer – available at any time and reported at any level.

Advanced analytics are able to model and predict customer responses prior to campaign execution in order to easily model multiple ‘what-if’ scenarios and select the ones most consistent with company goals.

Want to see how CM can optimize your campaign and offer management processes?

The Proof of Concept is a customized demonstration of the CM Software Suites using your own data with a pre-determined set of use cases that are determined between you and /N SPRO.

 

The goal of the Proof of Concept is to provide proof of value, assist with business case development and engage and align your leadership team on the power of the CM platform.

FROM OUR CM EXPERIENCE FOR YOUR REFERENCE

OPTIMIZE CUSTOMER ENGAGEMENT WITH /N SPRO’S CAMPAIGN MANAGEMENT

Watch /N SPRO’s Campaign Management Software Suite Webinar and learn how to keep customers continuously engaged and delivering a consistent experience with personalized message across all channels using /N SPRO’s Campaign Management Software Suite.

BROOKSHIRE GROCERY COMPANY TESTIMONIAL

Assisted by /N SPRO, phase one of Brookshire Grocery’s customer-centric program included embedding customer data into business processes, enabling stores to connect with customers at a more contextual level.

/N SPRO’S CAMPAIGN MANAGEMENT SOFTWARE SUITE SUMMARY

What is the SAP Campaign Management Software Suite? How /N SPRO’s Campaign Management Software Suite can help your company drive value?