Smart Chatbots are here. No, we’re not talking about Skynet gaining consciousness and ultimately leading humanity to its demise in an almighty Judgement Day by talking to us to death (film buffs will know the date for that has already passed!).
We are talking about Artificial Intelligence-driven, interactive, software-based support. Typically, these are embedded within messaging applications and are designed to mimic conversations with a real human person.
Technology leaders such as Microsoft and Facebook see the rise of Chatbots as the all-important new interface between humans and machines and see the conversational threads as the new “apps”. The focus of these companies as well as countless others has seen increased development happening in this area.
Bots are not a new concept. Their ancestors include “Eliza” and “Parry”—an AI created in the 1960’s by a Stanford psychotherapist. Those were built to imitate a human displaying paranoid schizophrenia, and in 1973 they were set up for a bot to bot chat that revealed some interesting conversation.
Modern Chatbot Examples
Thinking about our daily interactions that are driven by communication (texts, emails, conference calls) and you realize very quickly that these interactions have been revolutionized by technology. This should come as no surprise, technology advances at an incredible pace and trying to make the world a smaller place for its 7.4 billion inhabitants is one of the key drivers for this rapid advancement.
In the HCM realm, I didn’t have to jump into my DeLorean (yes, another movie reference!) and travel 5 years into the future to see this technology. These types of interactions have been developed and are currently in use. In fact, chatbots leveraged the SAP CoPilot Web application—what SAP calls Digital Assistants—will start showing up in SuccessFactors very soon. SuccessFactors showed off this capability at SuccessConnect, demonstrating how chatbots can assist with HR […]