sap retail

/N SPRO to Present at the 2017 SAPPHIRE & ASUG Conference with The Home Depot

Join Brian Cederborg, /N SPRO’s Vice President of Retail & Wholesale at this year’s Sapphire & ASUG Conference taking place at the Orange County Convention Center, as he co-presents with Dan Ratchford, The Home Depot’s Director of IT. Together they will be presenting “How The Home Depot Is Leveraging SAP Fiori for Simple Store Operations” on Wednesday, May 17th, 2017 at 2PM EST located in theater S320F (South Concourse, Level 3). To add to your Sapphire & ASUG agenda simply enter session ID – RET8549.

Here’s a sneak peak of their presentation:

Store associates have one primary goal – to provide the best customer experience possible.  The challenge is that store associates often cannot reach this goal because store systems are inefficient and unintuitive resulting in unnecessary delays in responding to customer requests – ultimately leading to customer frustration and a poor experience.  SAP’s Fiori user interface provides an opportunity to fix this issue.  Fiori offers easy to understand screens that can be rendered on virtually any mobile device to provide store associates with easy to find information to respond to customer demands in real time.  Learn how The Home Depot has effectively deployed Fiori to continue to push the boundaries on how to deliver the best store experience possible for their customers.

Key Benefits:

  • The Home Depot is improving their backend receiving processes by consolidating 3rd party vendor data into SAP, harmonizing and enriching the data to improve their backend store processes. Coupled with a reengineered SAP Fiori/UI5 landscape, it enhances the user experience, provides visibility for future planning activities, and streamlines the receiving process so that products and store associates are on the floor meeting customer demands.
  • The Home Depot is also improving their store operations processes for Put Away and Pack Down management. This […]
By | 2017-04-27T10:57:45-04:00 April 27th, 2017|Categories: Events, News & Announcements, Retail|Tags: , , , |0 Comments

End to End Process Design – Critical for SAP Project Success

SAP is a complex cross functional ERP system with several integrated modules; Sales & Distribution, Materials Management, Production Planning, Warehouse Management and the list goes on. In order to ensure implementation success, performing End to End Process Design, for each business process, is critical.

Performing this step allows Business Process Owners and SAP consulting partners to identify several things that go into to completing the end to end design. Such as:

  • Requirements
    • Master Data – Data Maintained by the Business Users
      • What data can I populate in the system in order to make a system process function properly and support the stated business process or business benefit?
    • Configuration – Data Maintained by the Functional Consultants or Analysts
      • What functionality changes do I need to make, that do not require development, in order to make a systems process function properly and support the stated business process or business benefit?
    • Development – Code Changes Maintained by the Developers
      • What functionality changes need to be made to the core systems process, that cannot be completed by either master data or configuration, in order to make a systems process function properly and support the stated business process or business benefit?
    • Transactions used to complete the process and who will be performing those transactions.
      • Standard – Transaction delivered out of the box.
      • Custom – Transactions created from development requirements.
    • The future systems landscape and integration points to external systems and/or processes.
      • Where data originates from and where it is going to.
      • What business logic is applied to transform or enhance the data as it passes between systems.
    • Departments or business functions involved in each process.
    • Organizational changes that need to be accommodated due to implementing a new ERP solution.
      • When implementing a new enterprise software, it is critical that the business users are trained to use […]
By | 2018-04-23T10:32:34-04:00 November 1st, 2016|Categories: Blog, Retail, Retail Technology|Tags: , , |0 Comments

Omni-Customer: The Foundation for ‘Data-as-a-Product’

As my previous blog entry discussed, retailers remain challenged to ever increase return on investment against their IT spend and it is seen as one of the main challenges for CIO’s in 2016. Against this fiscal backdrop, business stakeholders are demanding capabilities to enhance and personalize communication with their customer base that align with both current demographics and technical capabilities. Alignment of these two realities requires a clear business capability enablement roadmap aligned to a concrete IT infrastructure evolution.

Effectively a retailer can choose one of two general options when planning a system landscape to support business capability enablement. One may choose to look at sets of business requirements individually and select both hardware and software that are deemed to best meet each capability. In this scenario data sets, landscape architecture, and business processes can – and often do – remain separate across different divisions in large organizations. On the other hand, one may choose to select hardware and software that best meets the needs of all business stakeholders at an aggregate level. Here, one leverages commonality across data sets, infrastructure and business processes to simplify, consolidate and standardize business capability enablement. In contrasting these two options it becomes apparent that the latter approach provides the best alignment between business capability enablement and return on investment.

At /N SPRO, our Consumer Industries team has managed implementations that have demonstrated a retailer can find a balance between business capability enablement and return on IT investment. This balance is achievable through the utilization of the SAP suite of products and begins with an Omni-Customer data foundation established in SAP CRM (Customer Relationship Management) in conjunction with SAP HANA (High-Performance Analytics Appliance) and CAR (Customer Activity Repository). Properly constructed and enabled, this technical foundation provides a single source of truth […]

Data as a Product: 5 Benefits of Rethinking Your Multi-Customer Solutions as an Omni-Customer Platform

In 2013, at the SAP National Retail Forum (NRF), the results of a Retailer survey concerning Omni-Channel maturity were presented. The findings demonstrated the degree to which Retailers were taking advantage of Omni-Channel opportunities. The results indicated that although 85% of Retailers considered themselves Omni-Channel, only 8% of the same Retailers provided an ability for a customer to transact in multiple Channels, and, even more concerning, only 7% of these Retailers indicated that they had a single view of the customer across their channel offerings. This issue remains important for Retailers today. In fact, Forbes lists the ‘(Creation of) New Revenue Streams’, including ‘data-as-a-product offering’ to be the #1 strategic issue facing CIO’s for 2016.

Retailers today are keen to capture as much information about the customers shopping their various platforms. However, according to the survey commissioned by SAP, the vast majority subscribe to a ‘Multi-Customer’ collection model. Customer data sets are often found to be independent of each other; Loyalty, eCommerce, POS transactions, Private Label Credit Card, etc., each have distinct data sets that result in both customer overlaps and customer gaps. A customer may have not shopped on a Retailers website, but is a loyalty member and holds a Private Label Credit Card. This single customer’s information could reside as data points within various databases and each of these customer records could, and likely will, contain differing information that is invisible to other Channels.

Data-as-a-product can be defined as ‘the use of a Retailers comprehensive data set as inputs into descriptive and predictive analytical processes’. Consolidating, simplifying and enriching this data set aids in building a strong and personalized customer relationship with your organization and moves you beyond the simple reporting paradigm to which most retailers continue to subscribe. During our recent webinar regarding the functional/technical […]